ZyXEL Communications 802.11b/g/n poe access point User Manual

Chapter 16 Troubleshooting

NWA1100-N User’s Guide

• Try to access the NWA using another service, such as Telnet. If you can access the NWA, check 

the remote management settings to find out why the NWA does not respond to HTTP. 

• If your computer is connected wirelessly, use a computer that is connected to a LAN/Ethernet 

port.

I can see the Login screen, but I cannot log in to the NWA.

Make sure you have entered the user name and password correctly. The default password is 1234. 
This fields are case-sensitive, so make sure [Caps Lock] is not on.

Disconnect and re-connect the power adaptor or cord to the NWA.

If this does not work, you have to reset the device to its factory defaults. See 

.

I cannot use FTP to upload new firmware. 

See the troubleshooting suggestions for 

 Ignore the suggestions about your browser.

I cannot access the Internet.

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick 
Start Guide and 

2. Make sure your NWA is connected to a networking device that provides Internet access.

If you are trying to access the Internet wirelessly, make sure the wireless settings on the wireless 
client are the same as the settings on the AP.

Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

If the problem continues, contact your ISP. 

I cannot access the Internet anymore. I had access to the Internet (with the NWA), but my 

Internet connection is not available anymore.