ZyXEL Communications MAX-306M1 User Manual

Chapter 22 Troubleshooting

User’s Guide

I cannot Telnet to the WiMAX Modem.

See the troubleshooting suggestions for 

 Ignore the suggestions about your browser.

I cannot access the Internet.

Check the hardware connections, and make sure the LEDs are behaving as 
expected. See the Quick Start Guide and 

Make sure you entered your ISP account information correctly in the wizard. 
These fields are case-sensitive, so make sure [Caps Lock] is not on.

Check your security settings. In the web configurator, go to the Status screen. 
Click the WiMAX Profile link in the Summary box and make sure that you are 
using the correct security settings for your Internet account.

Check your WiMAX settings. The WiMAX Modem may have been set to search the 
wrong frequencies for a wireless connection. In the web configurator, go to the 
Status screen. Click the WiMAX Site Information link in the Summary box and 
ensure that the values are correct. If the values are incorrect, enter the correct 
frequency settings in the ADVANCED > WAN Configuration > WiMAX 
Configuration screen. If you are unsure of the correct values, contact your 
service provider.

If you are trying to access the Internet wirelessly, make sure the wireless settings 
in the wireless client are the same as the settings in the AP.

Disconnect all the cables from your WiMAX Modem, and follow the directions in the 
Quick Start Guide again.

If the problem continues, contact your ISP.