Samsung BP59-00092H-05 User Manual

Troubleshooting

5-1

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest 
Samsung Electronics Service Center.

 

Symptoms 

Installation 
and Con-
nection 

No Power.

Check the power cable connections. 

I want to install my projector on the ceiling. 

The ceiling installation support is sold separately. Contact your 
local product distributor. 

External Source can not be selected.

Be sure that the connection cable(s) (video) is properly con-
nected to the proper port. If the device is not connected prop-
erly, it can not be selected.

Menu and 
Remote 
Control 

Remote control does not work.

Be sure that the proper external source is selected. 

Check the remote control battery. If there is something wrong 
with it, replace it with a new battery of the recommended size. 

Be sure to aim the remote at sensor on the back of the unit and 
at a distance of no more than approximately 23 feet(7 m). 
Remove any obstacles between your remote control and the 
product.

Direct light from 3-way light bulbs or other lighting devices on

 

the remote sensor of the projector may affect the sensitivity 
and cause the remote control to malfunction. 

Check if the remote control 

battery compartment 

is empty. 

Check whether the LED indicator on the top of the projector is 
turned on.

I cannot select a menu.

Check if the menu is displayed in gray. A gray-colored menu is 
unavailable.