Pitney Bowes SV62214 User Manual

11-3

11 • Troubleshooting

SV62214 Rev. A

Symptom

Cause

Solution

Machine won't
print

Machine is in seal-only
mode

This mode disables printing.
Press

Home

to return to Home

screen and resume printing.

Meter Stamp is
incomplete or
streaked; poor
print quality

Ink cartridge needs
replacing

Replace ink cartridge. See
the in struc tions in Chapter 10,
Maintenance

Print nozzles clogged

Perform a print purge in an ef-
fort to fix the printing problem
(see procedure below)

Printing Problems

Print Purge Procedure
1. Press

Options.

2. Press

Page Down

twice.

3.  Select "Advanced Features".
4.  Select "Maintenance mode".
5.  Select "Printer maintenance".
6. Select

"Purge".

7. You have a choice of four purges to use. Normally selecting

"Purge A" is sufficient to purge the system, unless directed by a
Pitney Bowes agent to do otherwise.

PURGE

◄Purge A
◄Purge B
◄Purge C

8. The system executes a purge. This may take a few moments.

When finished, you return to the Purge screen.

9. Press

Clear

(back arrow key) five times to return to the Home

screen.

NOTE:

If printer maintenance fails to correct the problem, call

Pitney Bowes (see page v).