Toshiba B-SA4TP User Manual

ENGLISH VERSION EO1-33048 

5.1 Error Messages

E5- 1 

This chapter lists the error messages, possible problems, and their solutions. 
 
 
 
 
 
 

 
  

The Top Cover is opened in Online 
mode. 

Close the Top Cover.   

A feed or an issue was attempted with 
the Top Cover opened.  

Close the Top Cover.  Then press the 
[RESTART] key. 

A feed or an issue was attempted with 
the Front Cover opened. 

Close the Front Cover, then press the 
[RESTART] key.  

A communication error has occurred. 

Make sure the interface cable is correctly 
connected to the printer and the host, and 
the host is turned on. 

1.

The media is jammed in the media 
path.  The media is not fed smoothly. 

 

1.

Remove the jammed media, and clean 

the Platen.  Then reload the media 
correctly.  Finally press the 
[RESTART] key. 

⇒ Section 5.3. 

2.

A wrong Media Sensor is selected for 
the media being used. 

 

2.

Turn the printer off and then on.  Then 

select the Media Sensor for the media 
being used.  Finally resend a print job. 

3.

The Black Mark Sensor is not 
correctly aligned with the Black Mark 
on the media. 

3.

Adjust the sensor position.  Then press 

the [RESTART] key.  

⇒ Section 2.3. 

4.

Size of the loaded media is different 
from the programmed size. 

 
 

4.

Replace the loaded media with one that 

matches the programmed size then 
press the [RESTART] key, or turn the 
printer off and then on, select a 
programmed size that matches the 
loaded media.  Finally resend the print 
job. 

5.

The Upper Sensor and the Lower 
Sensor misalign with each other.  

5.

Align the Upper Sensor with the Lower 

Sensor.  

⇒ Section 2.3. 

6.

The Feed Gap Sensor cannot 
distinguish a print area from a label 
gap. 

6.

threshold.  If this does not solve the 
problem, turn off the printer, and call a 
TOSHIBA TEC authorised service 
representative.