Toshiba B-SA4TP User Manual

ENGLISH VERSION EO1-33048 

5.3 Removing Jammed Media 

E5- 4 

This section describes in detail how to remove jammed media from the 
printer.  
 
 
1.  Turn off and unplug the printer. 
2.  Press the Top Cover Release Button and gently open the Top Cover to 

its fully open position supporting it with your hand. 

3.  Press the Upper Sensor Lever inside, and open the Upper Sensor 

Ass’y. 

4.  Remove the ribbon and media from the printer. 

 

 

 
5.  Remove the jammed media from the printer.  DO NOT USE any sharp 

implements or tools as these could damage the printer.  

6.  Clean the Print Head and Platen, then remove any further dust or 

foreign substances.  

7.  Paper jams in the Cutter Unit can be caused by wear or residual glue 

from label stock on the cutter.  Do not use non-specified media in the 
cutter.   

 

Upper Sensor Ass’y