Toshiba TSMB0039801 User Manual

7. Troubleshooting  

7-1 

SPAA-206-R1

 

 

 

The power is not turned 
on. (Power LED does 
not light.)

 

 

•  Is the power cord 

plugged in correctly? 

•  Is power supplied to the   

AC outlet? 

 
 
 
 
 
 

• 

Has the circuit breaker 
tripped?

 

 

•  Plug it in correctly. 

 

• 

If it is not a power 
failure, check if the 
power is supplied to the 
AC outlet with another 
electric appliance. If not, 
contact your nearest 
power company.

 

 

• 

Check the circuit 
breaker.

 

 

Receipt paper is not 
issued.

 

 

•  Is the receipt roll loaded 

properly? 

 

• 

Does a paper jam error 
occur?

 

 

• 

Refer to Section 5.3 
and load the receipt roll 
properly.

 

• 

Refer to Section 6.2 
and remove the jammed 
paper, and re-load the 
receipt roll.

 

 

No printing is performed 
though the POWER LED 
lights.

 

 

•  Is the interface cable 

connected correctly? 

• 

Does the specification 
of the interface cable 
meet that of the POS 
terminal or the printer?

 

 

•  Connect the interface 

cable correctly. 

• 

Use a TOSHIBA TEC-
recommended interface 
cable or an interface 
cable which meets the 
specification of the 
printer.

 

 

Issued receipt paper is 
stained.

 

 

• 

Is the print head dirty?

 

 

• 

Refer to Section 6.1 
and clean the print 
head.

 

 

Irregular print/blurred 
print

 

 

•  Is the proper paper 

used? 

 

• 

Is the paper 
dampened?

 

 

•  Refer to Section 2.2 

and use the TOSHIBA 
TEC specified paper. 

• 

Do not use dampened 
paper