Toshiba B-SA4TM-TS12-QM-R User Manual

ENGLISH VERSION EO1-33047 

5.3 Removing Jammed Media 

E5- 4 

This section describes problems that may occur when using the printer, and their causes and solutions.  

1. The media is not loaded properly. 

1. Load the media properly.  

⇒ Section 2.3. 

2. The ribbon is not loaded properly. 

2. Load the ribbon properly.  

⇒ Section 2.4. 

Nothing is printed on 
the media. 

3. The ribbon and media are not matched.

3. Select an appropriate ribbon for the 

media type being used. 

1. The ribbon and media are not matched.

1. Select an appropriate ribbon for the 

media type being used. 

The printed image is 
blurred. 

2. The Print Head is not clean.  

2. Clean the print head using a Print Head 

Cleaner or a cotton swab slightly 
moistened with ethyl alcohol. 

1. The Cutter Unit is not closed properly. 

1. Close the Cutter Unit properly. 
 

2.  The media is jammed in the Cutter. 

2.  Remove the jammed paper. 

⇒ Section 4.1.3. 

The optional cutter 
module does not cut. 

3. The cutter blade is dirty. 

3. Clean the cutter blade. 

⇒ Section 4.1.3. 

The optional Strip 
Module does not 
remove labels from the 
backing paper. 

Label stock is too thin or the glue is too 
sticky.  

Refer to Section 7.1 Media and change 
the label. 

This section describes in detail how to remove jammed media from the 
printer.  
 
1.  Turn off and unplug the printer. 
2.  Press the Top Cover Release Button and gently open the Top Cover to 

its fully open position supporting it with your hand. 

3.  Press the Upper Sensor Lever inside, and open the Upper Sensor 

Ass’y. 

4.  Remove the ribbon and media from the printer. 

 

 

5.  Remove the jammed media from the printer.  DO NOT USE any sharp 

implements or tools as these could damage the printer.  

6.  Clean the Print Head and Platen, then remove any further dust or 

foreign substances.  

7.  Paper jams in the Cutter Unit can be caused by wear or residual glue 

from label stock on the cutter.  Do not use non-specified media in the 
cutter.   

Upper Sensor Ass’y