Toshiba B-SX600 User Manual

12. TROUBLESHOOTING 

 

12- 9 

The printer is not on the same 
network segment as your 
computer. 

Check that the printer is on the same network segment as 
your computer on which the Quick Setup or Printserver 
Version Up Tool utility runs. 

 

 

■  Error messages and remedial measures 

A media jam has occurred.  Clear a media jam, and load the media 

properly. 

⇒ 

The loaded media has not 
been fed properly. 

Check the printer driver settings.    If any 
wrong settings are found, correct them. 

⇒ 

Check the following points. 

• The media size is specified correctly. 

• The print area is specified correctly. 

The printer has run out of 
the media. 

Load new media. 

⇒ 

The Side Cover is opened.  Close the Side Cover completely. 

The Upper Unit is lifted. 

Push the Upper Unit downward by the Upper 
Unit Handle, and lock it completely. 

The media calibration has 
failed. 

Try the media calibration again. 

⇒ 

Check the following points. 

• An appropriate media sensor is selected. 

• An appropriate length is selected for a 

print area. 

Thermal paper is selected, 
but a ribbon is loaded. 

•  Remove the ribbon when direct thermal 

media is used. 

•  To perform thermal transfer printing, check 

that thermal paper is not selected for “Media 
and ink type” in the printer driver. 

⇒ 

The Front Cover is opened. Close the Front Cover completely. 

Set a new ribbon. 

The printer has run out of 
the ribbon. 

Load a new ribbon. 

⇒