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Toshiba B-EX4T1 User Manual

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5. TROUBLESHOOTING 
ENGLISH VERSION EO1-33089 
5.2 Possible Problems
 
E5- 4 
5.2  Possible Problems  
This section describes problems that may occur when using the printer, and their causes and solutions.  
 
Possible Problems 
Causes 
Solutions 
1.  The Power Cord is disconnected. 
1.  Plug in the Power Cord. 
2.  The AC outlet is not functioning 
correctly. 
2.  Test with a power cord from another 
electric appliance.  
The printer will not 
turn on. 
3.  The fuse has blown, or the circuit 
breaker has tripped. 
3.  Check the fuse or breaker. 
1.  The media is not loaded properly. 
1.  Load the media properly. 
⇒ Section 2.3.1. 
The media is not fed. 
2.  The printer is in an error condition.  
2.  Solve the error in the message display.  
(See Section 5.1 for more detail.) 
Pressing the [FEED] 
key in the initial state 
results in an error. 
A feed or an issue was attempted not on 
the following default conditions. 
Sensor type: Feed gap sensor 
Printing method: Thermal transfer 
Media pitch: 76.2 mm 
Change the print condition by using the 
printer driver or a print command so that 
it corresponds to your printing conditions.  
Then, clear the error state by pressing the 
[RESTART] key.  
1.  The media is not loaded properly. 
1.  Load the media properly. 
⇒ Section 2.3.1. 
2.  The ribbon is not loaded properly. 
2.  Load the ribbon properly.  
⇒ Section 2.3.2. 
3.  The print head is not installed 
properly. 
3.  Install the print head properly. Close 
the Print Head Block. 
Nothing is printed on 
the media. 
4.  The combination of the ribbon and 
media is not proper. 
4.  Select an appropriate ribbon for the 
media type being used. 
1.  The combination of the ribbon and 
media is not proper. 
1.  Select an appropriate ribbon for the 
media type being used. 
The printed image is 
blurred. 
2.  The Print Head is not clean.  
2.  Clean the print head using the Print 
Head Cleaner or a cotton swab slightly 
moistened with ethyl alcohol. 
1.  The Cutter Cover is not attached 
properly. 
1.  Attach the Cutter Cover properly. 
2.  The media is jammed in the Cutter. 
2.  Remove the jammed paper. 
⇒ Section 4.1.3. 
The cutter does not 
cut. 
3.  The cutter blade is dirty. 
3.  Clean the cutter blade. 
⇒ Section 4.1.3. 
1. Refer to Section 7.1 Media and 
change the label. 
The Strip Module does 
not remove labels from 
the backing paper. 
Label stock is too thin or the glue is too 
sticky. 
2.  Set the Pre-strip function to ON.  
⇒Section 2.6.2.