Toshiba B-SX5T SERIES User Manual

ENGLISH VERSION EO1-33036 

5.2 Possible Problems

E5- 2 

1.  The media has run out. 
 
2.  The media is not loaded properly. 
 
3.   The media is slack. 

1.   Load new media.  Then press the 

 key. 

2.   Reload the media correctly.  Then 

press the 

 key. 

3.   Take up any slack in the media. 

The ribbon is not fed properly. 
 
 
 
 

Remove the ribbon, and check the status 
of the ribbon.  Replace the ribbon, if 
necessary.  If the problem is not solved, 
turn off the printer, and call a TOSHIBA 
TEC authorised service representative.  

The ribbon has run out. 

Load a new ribbon.  Then press the 

 key. 

The Built-In Rewinder Unit is full. 

Remove the backing paper from the Built-
In Rewinder Unit.  Then press the 

 key.  

The Print Head has overheated. 

Turn off the printer, and allow it to cool 
down (about 3 minutes).  If this does not 
solve the problem, call a TOSHIBA TEC 
authorised service representative. 

There is a problem with the Print Head. 

Replace the Print Head.   

Other error messages 

A hardware or software problem may 
have occurred. 

Turn the printer off and then on.  If this 
does not solve the problem, turn off the 
printer again, and call a TOSHIBA TEC 
authorised service representative.  

 

 

 

This section describes problems that may occur when using the printer, and their causes and solutions.  
 

The printer will not 
turn on. 

1.  The Power Cord is disconnected. 
2.  The AC outlet is not functioning 

correctly. 

3.  The fuse has blown, or the circuit 

breaker has tripped. 

1.  Plug in the Power Cord. 
2.  Test with a power cord from another 

electric appliance.  

3.  Check the fuse or breaker. 

The media is not fed. 

1.  The media is not loaded properly. 
2.  The printer is in an error condition.  

1.  Load the media properly. 
2.  Solve the error in the message display.  

(See Section 5.1 for more detail.) 

Nothing is printed on 
the media. 

1.  The media is not loaded properly. 
2.  The ribbon is not loaded properly. 
3.  The print head is not installed 

properly. 

4.  The ribbon and media are not 

matched. 

1.  Load the media properly. 
2.  Load the ribbon properly.  
3.  Install the print head properly. Close 

the Print Head Block. 

4.  Select an appropriate ribbon for the 

media type being used. 

The printed image is 
blurred. 

1.  The ribbon and media are not 

matched. 

2.  The Print Head is not clean.  

1.  Select an appropriate ribbon for the 

media type being used. 

2.  Clean the print head using the Print 

Head Cleaner or a cotton swab slightly 
moistened with ethyl alcohol. 

The cutter does not 
cut. 

1.  The Cutter Cover is not attached 

properly. 

2.   The media is jammed in the Cutter. 
3.  The cutter blade is dirty. 

1.  Attach the Cutter Cover properly. 
 
2.   Remove the jammed paper. 
3.  Clean the cutter blade.