Toshiba TRST-56 SERIES User Manual

EO-13016 

7. TROUBLESHOOTING

7- 1 

 
 
 
 
 
 
 

The power is not turned 
on.  (Power LED does 
not light.) 

•

  Is the power cord plugged in 

correctly? 

•

  Is the power supplied to the 

AC outlet? 

 
 

•

  Has the circuit breaker 

tripped? 

•

  Plug it in correctly. 

 

•

  If it is not a power failure, check if the 

power is supplied to the AC outlet with 
another electric appliance.  If not, 
contact your nearest power company.  

•

  Check the circuit breaker.  

Receipt paper is not 
issued. 

•

  Is the receipt roll loaded 

properly? 

•

  Does a paper jam error 

occur? 

•

  Refer to Section 5.3 and load the 

receipt roll properly.  

•

  Refer to Section 6.2 and remove the 

jammed paper, and re-load the receipt 
roll. 

No printing is performed 
though the POWER LED 
lights. 

•

  Is the interface cable 

connected correctly? 

•

  Does the specification of the 

interface cable meet that of 
the POS terminal or the 
printer? 

•

  Connect the interface cable correctly. 

 

•

  Use a TOSHIBA TEC-recommended 

interface cable or an interface cable 
which meets the specification of the 
printer.  

Issued receipt paper is 
stained. 

•

  Is the print head dirty? 

•

  Refer to Section 6.1 and clean the 

print head. 

Irregular print/blurred 
print 

•

  Is the proper paper used? 

 

•

  Is the paper dampened? 

•

  Refer to Section 2.2 and use the 

TOSHIBA TEC specified paper. 

•

  Do not use dampened paper. 

 
NOTE:  If any problem occurs other than the above, please contact your authorised TOSHIBA TEC