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DELL C3760dn User Manual

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Understanding Printer Messages 
The LCD panel displays error messages describing the current state of the printer and indicates possible printer 
problems you must resolve. This chapter provides a list of error codes and informs you what you can do to clear error 
messages. When you contact customer support about an error, have the error codes and messages ready. 
CAUTION: 
When an error occurs, the print data remaining on the printer and the information accumulated in the memory of 
the printer may be corrupted. 
NOTE: 
An error code is listed in an error message. 
NOTE: 
For error codes that are not listed in this chapter, refer to instructions in each error messages. 
Error Codes 
Error-Code 
What you can do 
004-310 
Turn off the printer. Make sure that the tray is correctly installed, and turn on the printer. Contact customer 
support if this failure is repeated. 
009-340 
Turn off the printer. Clean the CTD sensor with a clean dry cotton swab, and turn on the printer. Contact 
customer support if this failure is repeated. For more information about cleaning the CTD sensor, see 
009-360 
Turn off the printer. Make sure that the yellow toner cartridge is correctly installed, and turn on the printer. 
Contact customer support if this failure is repeated. For more information about installing the toner 
009-361 
Turn off the printer. Make sure that the magenta toner cartridge is correctly installed, and turn on the 
printer. Contact customer support if this failure is repeated. For more information about installing the toner 
009-362 
Turn off the printer. Make sure that the cyan toner cartridge is correctly installed, and turn on the printer. 
Contact customer support if this failure is repeated. For more information about installing the toner 
009-363 
Turn off the printer. Make sure that the black toner cartridge is correctly installed, and turn on the printer. 
Contact customer support if this failure is repeated. For more information about installing the toner 
009-367 
Turn off the printer. Make sure that the yellow toner cartridge is correctly installed, and turn on the printer. 
Contact customer support if this failure is repeated. For more information about installing the toner 
009-368 
Turn off the printer. Make sure that the magenta toner cartridge is correctly installed, and turn on the 
printer. Contact customer support if this failure is repeated. For more information about installing the toner 
009-369 
Turn off the printer. Make sure that the cyan toner cartridge is correctly installed, and turn on the printer. 
Contact customer support if this failure is repeated. For more information about installing the toner 
009-370 
Turn off the printer. Make sure that the black toner cartridge is correctly installed, and turn on the printer. 
Contact customer support if this failure is repeated. For more information about installing the toner 
010-317 
Turn off the printer, wait for 30 minutes to let the fusing unit cool, and then make sure that the fusing unit 
is fully installed. For more information about installing the fusing unit, see "Replacing the Fusing Unit." 
010-351 
Turn off the printer. Remove the used fusing unit, and install a new fusing unit. For more information about 
replacing the fusing unit, see "Replacing the Fusing Unit." 
Understanding Printer Messages 
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