DELL C3760dn User Manual
Action
Yes
No
2
Ensure the light path is not covered.
a
Remove the drum cartridges, and keep them in the dark place. See
b
Check the light path, and then remove the shielding.
c
Re-install the drum cartridges. See "Installing a Drum Cartridge."
d
Launch the Tool Box, and click Chart Print on the Diagnosis tab.
e
Click Pitch Configuration Chart.
The task is complete.
Go to action 3.
The Pitch Configuration Chart is printed.
Does this solve your problem?
3
Replace the drum cartridges.
a
Replace the drum cartridges. See "Replacing the Drum Cartridges."
b
After you replace the drum cartridges, click Chart Print on the
Diagnosis tab.
c
Click Pitch Configuration Chart.
The task is complete.
Contact Dell.
The Pitch Configuration Chart is printed.
Does this solve your problem?
Ghosting
Action
Yes
No
1
Locate the cause of the problem using the Ghost Configuration Chart. Proceed to the action
Contact Dell.
a
Launch the Tool Box, and click Chart Print on the Diagnosis tab.
corresponding to the
b
Click Ghost Configuration Chart.
type of ghosting.
The Ghost Configuration Chart is printed.
Positive ghost - 2a
Is the type of the problem identified?
Negative ghost - 2b
2a Replace the drum cartridges.
The task is complete.
Contact Dell.
a
Replace the drum cartridges. See "Replacing the Drum Cartridges."
b
After you replace the drum cartridges, click Chart Print on the
Diagnosis tab.
c
Click Ghost Configuration Chart.
The Ghost Configuration Chart is printed.
The Ghost Configuration Chart is printed.
Does this solve your problem?
2b If you are using non-recommended print media, use the print media
The task is complete.
Go to action 3.
recommended for the printer.
Does this solve your problem?
Does this solve your problem?
Troubleshooting Guide
380