Datacard Group CP60 User Manual

 

Page 104

Possible Cause: The printhead cartridge is not installed or the cables are 
not attached to the printhead cartridge correctly.

Solution: Power off the printer. Attach the printhead cable to the printhead 
cartridge. Make sure the plug is pushed all the way into the receptacle.

Replace the printhead cartridge in the cover arm, close the printer, and 
power on the printer. 

If the printer cover does not close, make sure the printhead cartridge is 
installed correctly. The cover will not close if the printhead cartridge is not 
installed correctly.

See Info Central for steps to attach the printhead cable and to replace the 
printhead.

If you cannot fix the problem, contact your service provider for assistance.