Datacard Group CP60 User Manual

Page 109

Possible Cause 1: The print ribbon has broken or is not installed.

Solution 1: Trim the broken ribbon evenly and tape the cut end of the ribbon 
to the ribbon on the take-up spool. Install the ribbon cartridge.

NOTE: Do not switch take-up spools when fixing.

Possible Cause 2: If the ribbon type is K or KT, the print ribbon is at the end 
of the roll.

Solution 2: Load a new roll of monochrome print ribbon.

Possible Cause 3: The transparent wheel of the print ribbon cardtridge is 
not in the correct position. 

Solution 3: Load the print  ribbon cartridge with the transparent wheel in the 
slot. If it does not go in easily, it is damaged; obtain a new print ribbon cartridge.

If you have recently changed edge-to-edge settings using the driver, 
printing might be too close to the edge of the card. Change edge to edge 
settings.