Datacard Group CP60 User Manual

 

Page 112

Possible Cause 1: The printhead cable is not attached to the printhead 
cartridge.

Solution 1: Power off the printer. Attach the printhead cables correctly.

Possible Cause 2: The printhead cable or printhead cartridge is faulty.

Solution 2: If you have another printhead cartridge, you can replace the 
printhead cartridge to see if that solves the problem.

See Info Central for steps to attach the printhead cable and to replace the 
printhead.

If you cannot fix the problem, contact your service provider for assistance.