Datacard Group CP60 User Manual
Page 61
Troubleshooting
What is the problem?
Try this:
1
A message appears on the PC or
LCD panel.
LCD panel.
•
Click the Help button on the message box to see possible causes
and the solution for each cause. See the “Related Topics” to fix
the problem.
and the solution for each cause. See the “Related Topics” to fix
the problem.
2
The printed cards do not look the
way that was intended.
way that was intended.
•
If you moved the ribbon while the printer was powered off, print
another card. If the problem persists, see Info Central for detailed
information about solving card appearance problems.
another card. If the problem persists, see Info Central for detailed
information about solving card appearance problems.
3
Cards jam often.
•
The brand of cards might be heavily powdered, dirty, or bowed
(curved). Consider buying a different brand of cards or clean the
printer more often to use the cards.
(curved). Consider buying a different brand of cards or clean the
printer more often to use the cards.
•
for steps to clean the printer rollers.
4
The ribbon has broken.
•
Trim the end of the broken ribbon evenly. If ribbon on the take-up
spool is not wound firmly or is uneven, remove it. Tape the end of
the ribbon onto the same take-up spool, making the edges of the
ribbon and spool even.
spool is not wound firmly or is uneven, remove it. Tape the end of
the ribbon onto the same take-up spool, making the edges of the
ribbon and spool even.
•
If the ribbon breaks repeatedly, settings might not be correct for
the card design and ribbon. See Setup in Info Central.
the card design and ribbon. See Setup in Info Central.