Datacard Group CP60 User Manual

Page 79

Possible Cause 1: The printer features (such as magnetic stripe) have 
changed. The driver Printer Toolbox, Properties, or Printing Preferences 
dialog box has not changed to remove settings that are not supported by the 
printer and you have chosen and applied a setting that the printer does not 
support. 

Solution 1: Close the driver Properties or Printing Preferences dialog box 
and open it again to display the settings for the printer. On the Printer 
Toolbox, wait until “The printer type is CP40.”, “The printer type is CP60.”,  or 
“The printer type is CP80.” appears before using buttons or settings in the 
Printer Toolbox, Printer Diagnostics, or the Properties or Printing 
Preferences dialog boxes.

Possible Cause 2: For a directly networked printer, the message “A printer 
has been identified. (DR 00921)” was displayed on the PC and the OK or 
Close button was used. After that, you used the Printer Toolbox, Printer 
Diagnostics, or the Properties or Printing Preferences dialog box before 
settings were updated for this printer. 

Solution 2: Do not close the message box. Follow the instruction to wait 
until the message box closes on its own. If you are using Printer 
Diagnostics, close it and wait until the message box closes on its own.