Datacard Group CP60 User Manual

Page 89

Possible Cause 1: The cards in the input hopper do not have a magnetic 
stripe.

Solution 1: Load magnetic stripe cards in the input hopper.

Possible Cause 2: The magnetic stripe cards in the input hopper are not 
oriented correctly.

Solution 2: Load magnetic stripe cards correctly in the input hopper. 

Possible Cause 3: The magnetic stripe on the card is High Coercivity 
material and the printer is set to Low Coercivity.

Solution 3: To use the cards you have, set the printer to use High Coercivity 
(using Printer Diagnostics). To encode with Low Coercivity, obtain Low 
Coercivity cards. Make sure the cards work with your magnetic stripe reader.

If the magnetic stripe card does not have stripe material to match the 
tracks sent, this message can appear. For example, this message 
appears if you use a two-track card and send three tracks of magnetic 
stripe data. 

Magnetic stripe

Smart Card chip