Xerox DocuPrint C6 User Guide
iii
Customer Support
To resolve problems with your printer, follow the
suggestions that are provided in Chapter 4,
Troubleshooting the Printer.
suggestions that are provided in Chapter 4,
Troubleshooting the Printer.
If you are unable to solve a DocuPrint C6 problem using
this guide or the Printer Driver Online Help, do one of the
following:
this guide or the Printer Driver Online Help, do one of the
following:
•
Browse to:
http://WWW.XEROX.COM
•
Call the Xerox Customer Support Center at 1-800-
TEAM XRX (1-800-832-6979).
TEAM XRX (1-800-832-6979).
Call from a telephone near your PC and the printer. Make
sure that both your PC and your printer are turned on.
sure that both your PC and your printer are turned on.
Before calling, make sure you have the following
information:
information:
•
C6 serial number, which is located next to the parallel
port on the back of the printer.
port on the back of the printer.
•
C6 software version, which is specified on the About
property page.
property page.
•
Windows operating system version (Windows 95/98)
•
Amount of memory in your PC.
•
Information about the problem, including the steps
taken to create the problem, any error messages, and
the expected behavior.
taken to create the problem, any error messages, and
the expected behavior.