Xerox CX User Manual
Handling alerts and frozen jobs
If your job has failed or is frozen, you can view an alert message
about the failed or frozen job.
about the failed or frozen job.
1. In the workspace, do one of the following:
●
In the Print queue click the frozen icon that appears next
to the frozen job.
to the frozen job.
●
In the Storage area click the failed icon that appears next
to the frozen job.
to the frozen job.
●
Select the job with the failed or frozen icon and then click
the Alert button
the Alert button
on the toolbar.
If you clicked the frozen or failed icon, the following message
appears.
appears.
If you clicked the Alert button, the Alerts window appears.
2. Close the alerts information.
3. If a job was frozen, follow the directions in the alert message to
3. If a job was frozen, follow the directions in the alert message to
correct the situation (incorrect or missing paper stock or finisher).
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Chapter 13—Troubleshooting