Xerox 75 MX User Manual
Operator Guide
Problem solving
DocuTech/DocuPrint 75/90 and DocuPrint 75 MX
6-5
Calling the Welcome Center
If you are experiencing difficulty with your printer, check the
troubleshooting tips shown in
troubleshooting tips shown in
Attempt to solve the
problem before contacting the Welcome Center. You might be
able to resolve the situation quickly. If the difficulty persists,
contact the Xerox Welcome Center. The Welcome Center
telephone number and other relevant information are
conveniently located on the Diagnostics window. You can display
this window by selecting Diagnostics on the System menu.
able to resolve the situation quickly. If the difficulty persists,
contact the Xerox Welcome Center. The Welcome Center
telephone number and other relevant information are
conveniently located on the Diagnostics window. You can display
this window by selecting Diagnostics on the System menu.
The Welcome Center will want to know the following information:
•
The nature of the problem
•
The Printer Serial Number (open the printer door, look at the
top center area of the printer, to the left of the red button)
top center area of the printer, to the left of the red button)
•
The Fault Code if any
•
The name and location of your company
If the Welcome Center phone number is not displayed on the
Diagnostics window, use one of the following phone numbers:
Diagnostics window, use one of the following phone numbers:
•
USA - (800) 821-2797
•
Canada - (800) 939-3769
•
Europe - Local Welcome Centre
•
DMO - Local Welcome Center