Xerox 7675 User Manual

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Troubleshooting: E-mail

If you are experiencing problems with sending an E-mail, first verify the machine is connected on the 
network and functioning as a printer by performing the following activities:

1.

Check the network cable at the back of the machine.

2.

Send a test page from your PC to the machine.

3.

If connected via TCP/IP try a PING from your workstation to the machine.

Configure your machine on the network or resolve any networking issues before attempting to use the E-
mail feature. For instructions to configure the machine on the network refer to the Read Me topic in this 
guide.

At the machine, verify that you have an E-mail button on the machine screen interface and that it is not 
grayed out or unavailable.

It may be necessary to press the Services button view the E-mail button on screen.

Install E-mail before proceeding. For instructions refer to the E-mail topic in the Options section of this 
guide.

Note: If you have installed E-mail but the button is grayed out or unavailable, at the machine

At the Work Station

1.

Open your web browser and enter the TCP/IP address of the machine.  Press [Enter]

2.

Click the [Properties] Tab

3.

Enter the Administrator User name and password if prompted. the default is [admin] and [1111]. 
Press [Login].

4.

Select [Services]

5.

Select [Services Registration]

6.

Select the Email check box to enable

7.

Select [Apply]

1.

Select [Services], or [All Services]

2.

Check to see if Email option is available

3.

If no, contact Customer Support

1.

Press the [Machine Status] button.

2.

Touch [Print Reports].

3.

Touch [Configuration Report].

4.

Touch [Print Selected Report].

5.

Touch [Close].

View the Network Setup details. Verify that the SMTP IP Address is correct and that the TCP/IP Domain 
Name, Host Name and DNS settings are properly configured.

For instructions refer to the E-mail topic in the Options section of this guide.