Xerox M20I User Manual

You have used an 
unauthorized toner 
cartridge.

You must use a Xerox approved cartridge.

The machine has no job 
to handle.

The remote fax did not 
answer.

Try again. Contact recipient to ensure remote 
machine is functioning correctly.

Your machine cannot 
connect with the remote 
machine, or has lost 
contact because of a 
problem with the phone 
line.

Try again. If the problem persists, wait an hour 
or so for the line to clear, then try again.

Or, turn the ECM mode on. Refer to “Fax Setup 
Options” on page 6-19 for more information.

A problem has occurred in 
the LSU (Laser Scanning 
Unit).

Try Power Off / Power On. Refer to “Powering 
On the Machine” starting on page 2-14. If the 
problem still persists, please call for service.

The memory is full

Either delete unnecessary documents, 
retransmit after more memory becomes 
available, or split the transmission into more 
than one operation.

The remote fax machine 
has not answered after 
several redial attempts.

Try again. Contact recipient to ensure remote 
machine is functioning correctly.

You have used an 
incorrect poll code.

The remote fax machine 
you want to poll is not 
ready to respond to your 
poll.

Or, when setting up to poll 
another fax machine, you 
have used an incorrect 
poll code.

The remote operator should know in advance 
that you are polling and have the fax machine 
loaded with the original document.

Enter the correct poll code.

The toner cartridge is not 
installed.

Install the toner cartridge. Refer to “Toner 
Cartridge” on page 10-5.