Xerox 8870 User Manual
Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide
User Guide
176
PrintingScout Alerts
PrintingScout is a utility installed with your Xerox printer driver. It automatically checks the printer
status when you send a print job. If the printer is unable to print your job, PrintingScout automatically
displays an alert on your computer screen to let you know that the printer needs attention. In the
PrintingScout dialog box, click the alert to view instructions explaining how to fix the problem.
status when you send a print job. If the printer is unable to print your job, PrintingScout automatically
displays an alert on your computer screen to let you know that the printer needs attention. In the
PrintingScout dialog box, click the alert to view instructions explaining how to fix the problem.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve printer problems. You can find solutions for print-quality problems, media jams, software
installation problems, and more.
to solve printer problems. You can find solutions for print-quality problems, media jams, software
installation problems, and more.
To access the Online Support Assistant, go to the Xerox Support website for your printer:
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ColorQube 8570 printer:
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ColorQube 8870 printer:
Web Links
Xerox provides several websites that offer additional help for your ColorQube 8570/8870 printer. A set
of Xerox links is installed in your Web browser’s Favorites folder when you install Xerox printer drivers on
your computer. Use the following websites to obtain more information.
of Xerox links is installed in your Web browser’s Favorites folder when you install Xerox printer drivers on
your computer. Use the following websites to obtain more information.
ColorQube 8570 Printer
Resource
Link
PhaserSMART Technical Support automatically
diagnoses problems on your network printer and
proposes solutions.
diagnoses problems on your network printer and
proposes solutions.
Technical support information for your printer,
includes online Technical Support, Recommended
Media List, Online Support Assistant, driver
downloads, documentation, video tutorials, and
more.
includes online Technical Support, Recommended
Media List, Online Support Assistant, driver
downloads, documentation, video tutorials, and
more.
Order supplies for your printer.
A resource for tools and information, such as
interactive tutorials, printing templates, helpful
tips, and customized features to meet your
individual needs.
interactive tutorials, printing templates, helpful
tips, and customized features to meet your
individual needs.
Local sales and support center.
Printer registration.