Xerox Phaser 6300 User Manual

PhaserSMART Technical Support is an automated, internet-based support system that uses 
your default web browser to send diagnostic information from your printer to the Xerox 
website for analysis. PhaserSMART Technical Support examines the information, diagnoses 
the problem, and proposes a solution. If the problem is not resolved with the solution, 
PhaserSMART Technical Support assists you in opening a Service Request with Xerox 
Customer Support.

To access PhaserSMART Technical Support:

Open your browser and go to 

Enter your printer’s IP address in the browser window.

Follow the instructions on the screen.

Xerox provides several websites that offer additional help on your 
Phaser 6300

⁄6350 printer. A set of Xerox links is installed in your web browser’s 

Favorites folder when you install the Xerox printer drivers on your computer. The 
Troubleshooting tab in your Windows printer driver also includes useful links. Use the 
following websites to obtain more information. 

PhaserSMART Technical Support automatically 
diagnoses problems on your networked printer and 
proposes solutions:

infoSMART Knowledge Base (used by Xerox 
Customer Support staff) offer solutions for issues, 
such as error codes, print quality, paper jams, 
software installation, networking, and more:

Technical support information for your printer 
includes online Technical Support, driver downloads, 
documentation, videos tutorials, and much more:

Supplies for your printer:

A resource for tools and information, such as 
interactive tutorials, printing templates, helpful tips, 
and customized features to meet your individual 
needs:

Local sales and support center:

Printer registration:

Material Safety Data Sheets (English only) identify 
materials, and provide information on safely handling 
and storing hazardous materials:

Information about recycling supplies: