Xerox N17b User Manual

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Consult Table 7.1 for corrective actions when the printer 
will not print or when the printed output is not what you 
expect.

The printer will not print 
at all, or a file sent from 
the client/server will not 
print.

1. Check with your network administrator to see that the printer is powered up, 

connected to the network and that the network is operational.

2. Check Control Panel messages for “Paper Jam,” “Door Open,” etc.

3. If the port (parallel or network) the printer is connected to is disabled, enable 

it. Check the Configuration Sheet for the port you are using to see if the Port 
Enable item in the appropriate Interface Menu is set to On. If it is set to Off, set 
it to On and try again. 

4. If the printer has printed recently, do the following:

• Attempt to print a Configuration Sheet. If it does not print, contact your 

dealer or Xerox.

• If the Configuration Sheet prints, check to see that the printer is configured 

properly. 

• If the printer is configured properly, check the Configuration Sheet to 

confirm that the correct PDL is enabled for the port or protocol you are 
using.

• If the correct PDL is enabled and the printer continues not to print, contact 

your dealer or Xerox.

Table 7.1 Page 1 of 4