Xerox 7000 User Manual

DocuColor 8000/7000 Operator Manual

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4. Problem solving

When there is a problem with the digital press or an accessory, 

refer to the UI where the Fault Code and a solution will be 

displayed. Follow all steps until the problem is corrected. If the 

problem persists, call one of the following numbers for assistance.
Follow the instructions below before calling for service.
1. Be prepared to provide a complete description of the problem 

to the service operator. Defining the problem accurately may 

help you and the operator solve the problem over the phone 

and minimize downtime. If the problem cannot be solved by 

telephone, a service representative will be dispatched to your 

site promptly.

2. Record the displayed Fault Codes.
3. Record the Machine Serial Number. Press the 

 button on the Control Panel. Touch the 

 tab and the serial number is displayed. (If the serial 

number is not displayed, open the Right/Left Front Doors of 

the digital press. The serial number is also on a white label on 

the bottom front frame.)

4. If copy quality is a problem, take a copy sample to the 

telephone with you to help you describe the problem or to 

assist you when answering the questions from the service 

operator about the defects.

5. If possible, use a phone near the press when calling for 

assistance. Follow the instructions provided by the operator.

6. For system support, user help, and service support, call the 

appropriate number:
US:

(Includes TTY support)

Canada:

Europe:_________________________

Latin America:_________________________

Xerox also provides web-based customer support. Go to: