Xerox 701P25032 User Manual

A job is submitted from a FreeFlow client and does not print.

If the message, “Warning: cannot open the file xdms/
<filename>.gf/<filename>.tif. Select OK to continue or cancel 
to stop the print job.” is displayed, perform the following:

1. Place the queue to which the DigiPath jobs are being sent on 

hold. Do this by changing the accept status to “no”.

2. Wait until all jobs have completed printing.
3. Purge the /var/spool/XRXnps/var/spool/data/

xdms

 directory.

If any of the modules of the Xerox FreeFlow Print Server do not 
function or if you cannot use Exit to restart the system, perform the 
following:

•

Xerox FreeFlow Print Server icons disappear or do not 
respond.

•

If the GUI opens with a black, blank background and the label 
names of the modules do not appear correctly, perform the 
following:

1. Determine if the /opt/XRXnps/XRXservui/data/locale/

<locale*>/resources directory exists.

2. Determine if the  /opt/XRXnps/XRXservui/data/ui.mn.con-

fig file exists.

3. If the above files do not exist, set the XAPPLRESDIR environ-

ment variable by entering the following:

setenv XAPPLRESDIR/opt/XRXnps/XRXservui/data/locale/
<locale>resources

NOTE: The “Locale” is the locale of your server.

–

en_US for U.S. English

–

in_UK for U.K. English

–

fr for French

–

es for Spanish

–

de for German

–

it for Italian

–

ja for Japanese

Verify that the 

tcmrpcsvc

 process is alive:

 ps -ef | grep tecmrpcsvc

Isolate the problem by monitoring the tcmrpcsvc process 
operations using the following procedure: