Xerox WorkCentre 4265/SM User Manual

Troubleshooting

148

Xerox

WorkCentre

4265 Multifunction Printer

User Guide

Printer Fails to Print

Probable Causes

Solutions

The printer has an error.

• To clear the error, follow the onscreen prompts.
• If the error persists, contact your Xerox representative.

The printer is out of paper.

Load paper into the tray.

A toner cartridge is empty.

Replace the empty toner cartridge.

The front door is open.

• Ensure that the toner cartridge and Smart Kit drum cartridge are

installed and fully seated.

• Ensure that the front and side doors are closed.

Note:

For the doors to lock properly, close the front door

first, then close the side door.

• Turn off the printer, then turn it on again. If the error persists,

contact your Xerox representative.

The power cord is not correctly plugged into

the outlet.

Turn off the printer, confirm that the power cord is plugged in

correctly to the printer and the outlet, then turn on the printer. For

details, see

Turning the Printer On and Off

on page 40. If the error

persists, contact your Xerox representative.

The printer is busy.

• A previous print job could be the problem. On your computer,

you can use the printer properties to delete all print jobs in the

print queue.

• Load the paper in the tray.
• At the printer control panel, press the

Job Status button. If the

print job does not appear check the Ethernet connection

between the printer and the computer.

• At the printer control panel, press the

Job Status button. If the

print job does not appear, check the USB connection between

the printer and the computer. Turn off the printer, then turn it on

again.

The printer cable is disconnected.

• At the printer control panel, press the

Job Status button. If the

print job does not appear check the Ethernet connection

between the printer and the computer.

• At the printer control panel, press the

Job Status button. If the

print job does not appear, check the USB connection between

the printer and the computer. Turn off the printer, then turn it on

again.

Printer is Making Unusual Noises

Probable Causes

Solutions

There is an obstruction or debris inside the

printer.

Turn off the printer and remove the obstruction or debris. If you

cannot remove it, contact your Xerox representative.