Xerox 3320/DNI User Manual

Troubleshooting

Xerox Phaser 3320DN/3320DNI
User Guide

104

Common Problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the 
suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper jams during printing.

• Clear the paper jam. (See 

Paper sticks together.

• Check the maximum paper capacity of the tray. (See 

• Make sure that you are using the correct type of paper. (See 

• Remove paper from the tray and flex or fan the paper.

• Humid conditions may cause some paper to stick together.
• Different types of paper may be stacked in the tray. Load paper of only 

one type, size, and weight.

Paper does not feed into the 
machine.

• Remove any obstructions from inside the machine.

• Paper has not been loaded correctly. Remove paper from the tray and 

reload it correctly.

• There is too much paper in the tray. Remove excess paper from the tray.
• The paper is too thick. Use only paper that meets the specifications 

required by the machine. (See 

• If you are printing on special media, use the bypass tray.

The paper keeps jamming.

• There is too much paper in the tray. Remove excess paper from the tray. 

If you are printing on special media, use the bypass tray.

• An incorrect type of paper is being used. Use only paper that meets the 

specifications required by the machine. (See 

• There may be debris inside the machine. 

Press the release latch on 

the left side of the machine and open

 the front door, remove the 

 and any debris. Reinsert the print cartridge.

Transparencies stick together in 
the paper exit.

• Use only transparencies specifically designed for laser printers. Remove 

each transparency as it exits from the machine.

Envelopes skew or fail to feed 
correctly.

• Ensure that the paper guides are against both sides of the envelopes.