Xerox 3400 User Manual

Troubleshooting Printing Problems

For more information, refer to the Phaser 3400 Personal Laser Printer 
Reference Manual on the printer CD-ROM or access the 

troubleshooting knowledge base at

General things to check

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Make sure that your computer is connected to the printer with the 
right cable.

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Use an IEEE-1284-rated cable for parallel connections.

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Use a compliant cable rated USB Specification Revision 1.0 
or 1.1 for USB connections.

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Make sure that the printer cable is connected properly. If using a 
parallel cable, make sure that the clips on the connector are 
securely fastened.

■

Test whether the cable is defective by swapping the cable with 
one known to work.

■

There should not be any intermediate device (such as a scanner or 
removable drive) between the computer and the printer. If there is 
an intermediate device, remove it. Power off the computer, 
printer, and device, then connect the printer directly to the 
computer. After you power up the computer and the printer, 
re-submit the print job.

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Make sure that the Phaser 3400 laser print cartridge is installed 
properly by removing and reinserting it; refer to the Laser Print 
Cartridge Installation instruction sheet on the Phaser 3400 
printer’s CD-ROM for more information.

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Make sure that the top cover is closed securely.

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Make sure that paper is properly loaded in the trays and that the 
trays are fully inserted into the printer.

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Make sure that the printer is selected as the default printer.

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Print a Configuration Sheet (as described on page 2) to confirm 
that the printer is functioning.