Ericsson 4900 User Manual

If paper feed or paper jam problems occur frequently, try one or more of the 
following solutions:

•

For roll paper, try adjusting the Paper Suction setting. See page 58 for 
more information. You can also adjust this setting through your printer 
driver.

•

For heavy or thick media, follow the instructions on page 57 to load the 
media correctly.

•

Make sure the paper is not folded, wrinkled, or damp.

•

Make sure the printer’s environment falls within the required 
temperature and humidity range.

•

Make sure the paper is not too thick or too thin. See page 37 and 
page 166 for paper specifications.

•

Make sure no foreign objects are inside the paper path.

•

Make sure the printer isn’t located in a brightly lit area. The paper 
sensors may not operate correctly.

•

Make sure the 

Media Type

 and 

Source

 settings in the printer software 

are correct.

•

Make sure the 

PLATEN GAP

 setting is correct for the paper or media 

you’re printing on. See page 57 for more information.

•

If you’re not using Epson media, use a paper configuration to adjust for 
the paper’s thickness and drying time; see page 58.