Ericsson SP4900HDR User Manual
157
Solving Problems
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157
Solving Miscellaneous Printing Problems
If your printouts are not what you expected, try the suggestions below:
Nothing prints.
◗ Turn off the printer and computer. Make sure the interface cable is securely
plugged in. Then restart the printer and computer.
◗ Make sure the interface cable meets the requirements; see page 14 or 13.
◗ The printer port setting doesn’t match the printer connection port
◗ The printer port setting doesn’t match the printer connection port
(Windows).
Windows 7 & Windows Vista: Click
> Control Panel > Hardware and
Sound > Devices and Printers. Right-click the icon for your printer, then
select Properties. Click the Ports tab and make sure your printer port is
selected.
select Properties. Click the Ports tab and make sure your printer port is
selected.
Windows XP: Click Start > Control Panel > Printers and Other Hardware
> Printers and Faxes. Right-click the icon for your printer, then select
Properties. Click the Ports tab and make sure your printer port is selected.
> Printers and Faxes. Right-click the icon for your printer, then select
Properties. Click the Ports tab and make sure your printer port is selected.
◗ Download and install the latest driver for Macintosh or Windows from the
Problem
Solution
Problem
Solution
Your print has incorrect or
garbled characters.
garbled characters.
◗ Make sure your software is installed correctly and the printer is selected.
◗ Clear any stalled print jobs.
◗ Turn off the printer and computer. Make sure the interface cable is securely
◗ Clear any stalled print jobs.
◗ Turn off the printer and computer. Make sure the interface cable is securely
plugged in at both ends.
Your print has incorrect
margins.
margins.
◗ Check the page size or paper size settings in your application. Make sure
they are within the printer’s printable area.
◗ Make sure the Paper Size and Borderless settings in your printer software
are correct for the paper you’re using.
◗ The ROLL PAPER MARGIN setting on the PRINTER SETUP menu is
incorrect. See page 175 for more information.
Your image is inverted.
◗ Turn off the Flip Horizontal or Mirror Image setting in your printer software.
See page 96 (Mac OS X) or page 75 (Windows) for instructions.
Blank paper is printed.
◗ Make sure your software is installed correctly and the printer is selected.
◗ Make sure the Paper Size setting in your printer software is correct for the
◗ Make sure the Paper Size setting in your printer software is correct for the
paper you’re using.
◗ Make sure the Paper Source setting in your printer software is correct.