Samsung ML-371X User Manual

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4. Troubleshooting
Understanding display messages
Messages appear on the control panel display to indicate the 
machine’s status or errors. Refer to the tables below to understand 
the messages’ and their meaning, and correct the problem, if 
necessary.
Checking display messages
 
• If a message is not in the table, reboot the power and try 
the printing job again. If the problem persists, call a service 
representative.
• When you call for service, provide the service 
representative with the contents of display message.
• Some messages may not appear on the display depending 
on the options or models.
• [error number] indicates the error number. 
 
Paper Jam-related messages
Message
Meaning
Suggested solutions
Paper Jam
in Tray 1
Paper has jammed in 
the paper feed area.
Paper Jam
in Tray 2
Paper has jammed in 
the optional tray.
Paper Jam
in MP tray
Paper has jammed in 
the multi-purpose tray.
Paper Jam
inside machine
Paper has jammed in 
the inside machine.
Paper Jam
in exit area
Paper has jammed in 
the paper exit area.
Paper Jam
inside of duplex
Paper has jammed in 
the duplex area.
Message
Meaning
Suggested solutions