HP (Hewlett-Packard) T1200 User Manual

server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at
any time. To change these settings:

●

In the HP Utility for Windows, select the Tools menu, then HP Proactive Support.

●

In the HP Printer Monitor for Mac OS, select Preferences > Monitoring > HP Proactive
Support.

If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the
problem and recommend a solution. In some cases, the solution may be applied automatically; in
other cases, you may be asked to perform some procedure to solve the problem.

HP Support is available to you by telephone. What to do before you call:

●

Review the troubleshooting suggestions in this guide.

●

Review the relevant driver documentation.

●

If you have installed third-party software drivers and RIPs, see their documentation.

●

If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:

◦

The printer you are using (the product number and the serial number, found on the label at
the back of the printer)

◦

If there is an error code on the front panel, note it down; see 

◦

The printer's Service ID: at the front panel, select the Information menu icon 

, then

◦

The computer you are using

◦

Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)

◦

The cable you are using (by part number) and where you purchased it

◦

The type of interface used on your printer (USB or network)

◦

The software name and version you are currently using

◦

If possible, print out the following reports; you may be asked to fax them to the support
center helping you: Configuration, Usage Report and “all pages above” from Service
Information (see 

)

Your HP Support telephone number is available on the Web: please visit 

182 Chapter 20   HP Customer Care

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