HP (Hewlett-Packard) HP 910 User Manual

"Print cartridge is in the wrong slot" message
If you receive this error message, the print cartridge is installed in the wrong side of the
print cartridge cradle. Follow the instructions in 

 to resolve the problem.

"Printing in ink-backup mode" message
If you receive this error message, follow the instructions in 

If you receive an error message, follow these directions.

Out of paper message
If you receive an out of paper message, follow the guidelines in 

.

"There was an error writing to USB port" message
The printer might not be receiving correct data from another USB device or USB hub.
Connect the printer directly to the USB port on the computer.

"Two-way communication cannot be established" or "Printer not responding"
message
The printer might not be able to communicate with the computer if the USB cable is too
long.

If you receive this error message, make sure that the USB cable is not greater than 3
meters (approximately 9.8 feet) in length.

For best printing performance, use a USB 2.0 compatible cable.

If the software installation program stops or fails, check the following topics for more
information:

•

•

•

If you continue to have problems, visit HP Technical Support at 

Cause: If the installation program stops when it looks for new hardware, one of the
following issues is causing a communication problem:

•

The USB cable is old or defective.

•

Software, such as an antivirus program, is running.

•

Another device, such as a scanner, is connected to the computer.

Chapter 11

68

Troubleshooting