HP (Hewlett-Packard) 510 User Manual

troubleshoot your digital copier

65

hp digital copier series

ink cartridge and printhead problems

The following issues relate to problems with the ink cartridges and 

printheads inside your HP Digital Copier.

ink cartridges 

or printheads 

have problems

For best results, use only HP ink cartridges and printheads. Refilled ink 

cartridges may damage your unit. The following tips help maintain HP ink 

cartridges and ensure consistent print quality:
•

Keep all ink cartridges in the original sealed packages until they are 

needed.

•

Ink cartridges should be stored at room temperature (60 –78 degrees 

F or 15.6 –26.6 degrees C).

•

If the protective tape has been removed from the printhead, do not 

reattach it. Reattaching the tape may damage the printhead. Place 

the printhead in an airtight, plastic container.

•

Once ink cartridges are installed in the print carriage, do not remove 

them until replacements are available.

The ink cartridges have microscopic nozzles that can clog when exposed 

to the air for more than a few minutes. The HP Digital Copier is designed 

to prevent nozzles from drying out under normal use.

Caution! Be sure to turn the HP Digital Copier off from the 

front panel, and not from a power strip.

A printhead that is not used for a long time can also clog. This causes a 

noticeable decrease in print quality. To unclog the nozzles, clean the 

printhead.

Caution! Do not clean the printhead unnecessarily. This 

wastes ink and shortens the life of the cartridges and 

printhead.

For more information, see clean the printhead contacts on page 45.

error message 

when you 

insert new ink 

cartridge or 

printheads

do you have the correct ink cartridges or printheads?
To avoid damaging the HP Digital Copier, remove an ink cartridge or a 

printhead only when a replacement is available. 
The HP Digital Copier does not recognize other ink cartridges. For 

replacement information, see the support and warranty, or see:

www.hp.com/go/copiers

did you remove the tape?
Make sure that you removed the tape from the printhead. 

Warning! Be careful not to touch the copper contacts or tower. Exposing 

ink cartridges and printheads to air reduces their life. Do not remove the 

ink cartridges and printheads at the same time.

GwenRG.book  Page 65  Thursday, January 31, 2002  5:20 PM