Sony UPX-C100 User Manual

Troubleshooting

72

After performing the actions described above, press the MENU/GO BACK button to clear the error message on the 
camera.

* Check the following three cable connections: inside the cap on the camera grip (page 10), between the printer connection cable and the 

USB cable, and between the USB cable and the connector on the rear of the printer.

After performing the actions described above, the error message on the camera disappears automatically.

SET MEDIA

SET NEW RIBBON

PUSH [EXEC]

• The print cartridge is not installed properly.

tInstall the print cartridge properly, and press the EXEC button.

• The print cartridge has run out.

tReplace the print cartridge, and press the EXEC button.

SET PAPER

PUSH [EXEC]

• The paper tray is not installed.

tInstall the paper tray, and press the EXEC button.

• The print paper has run out.

tInsert print paper, and press the EXEC button.

MEDIA MISMATCH

PUSH [EXEC]

• The print paper and print cartridge do not match.

tInsert the correct print paper and press the EXEC button.

CHECK PRINTER

PAPER JAMMING
REMOVE PRINTS

• There is a print paper jam.

tRemove the jammed paper, and try printing again. (See “To remove jammed 

REMOVE PRINTS

PUSH [EXEC]

• Print paper remains in the ejection slot.

tRemove the paper tray, remove the print paper, and then press the EXEC 

button.

PRINTER ERROR
SERVICE CALL

• There is a problem with the printer.

tContact your nearest Sony dealer.

—

• The menu is displayed in the operation display on the printer.

tEnd the menu operation, and display the READY screen.

—

• The printer is not connected correctly.

tCheck the cable connections*, turn the camera and printer off and then on 

again, and then try again.

CHECK CONNECTION

—

• The camera is not connected to the printer properly, or the printer is not turned 

on.
tCheck the cable connections*, turn the camera and printer off and then on 

again, and then try the operation again.

• The camera is connected to a USB device other than the printer for this system.

tThe camera cannot be connected to a USB device other than the printer for 

this system.

PAPER SIZE 
MISMATCH

—

• The UPC-X34 series is inserted in the printer, but a print size available only for 

the UPC-X46 series or the UPC-X45 series was selected on the camera.
tReplace the print pack in the printer with the UPC-X46 series or the UPC-

X45 series.

tOn the layout preview screen, select a size that can be printed with the 

UPC-X34 series.

TRANSMISSION 
FAILED!

—

• Print data failed to transmit.

tCheck the cable connections*, turn the camera and printer off and then on 

again, and then try the operation again.

SD cards cannot be used 
with this camera!

—

• An SD memory card has been inserted.

tRemove the SD memory card, because it cannot be used with this camera.

Change ModeDial?
To change, press OK. 
Otherwise, restore 
ModeDial to previous 
position.

—

• The mode dial setting was changed during printing.

tTo change the setting, press OK.
tTo keep the previous setting, return the mode dial to its previous position.