Panasonic CF-31Q5AAX1M User Manual

Troubleshooting

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the

“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact

Panasonic Technical Support (è pages 39 - 43). You can also check the computer’s status in the PC Information Viewer

(è

Reference Manual “Troubleshooting (Advanced)”).

Starting Up

Cannot start up.

The power indicator or bat-

tery indicator is not lit.

Connect the AC adaptor.

Insert a fully charged battery.

Remove the battery pack and the AC adaptor, then connect them again.

If a device is connected to the USB port, disconnect the device, or set [USB Port] or

[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.

If a device is connected to the ExpressCard slot, disconnect the device, or set

[ExpressCard Slot] to [Disable] in the [Advanced] menu of the Setup Utility.

Press

to turn off the concealed mode.

Check the [UEFI Boot] setting of the Setup Utility. [UEFI Boot] should be set to

[Enabled] /

[Disabled].

The power is turned on but

“Warming up the system (up

to 32 minutes)” appears.

The computer is warming up before start up. Wait for the computer to start up (takes

up to 32 minutes). If, “Cannot warm up the system” is displayed, the computer failed to

warm up and will not start. In this case, turn off the computer, leave it in an environment

of 5 °C {41 °F} or higher temperature for about an hour, and then turn on the power

again.

After adding or changing

the RAM module, the power

is turned on but nothing is

displayed on the screen.

Turn off the computer and remove the RAM module, then confirm whether the RAM

module has compliant to specification. When the RAM module has conformed to specifi-

cation, install it again.

The computer does not

enter sleep mode while the

screen saver is running. (The

screen stays black.)

Slide and hold the power switch for 4 seconds or longer to shut down the computer forc-

ibly. (Data not saved will be lost.) Then disable the screen saver.

You have forgotten the pass-

word.

Supervisor Password or User Password: Contact Panasonic Technical Support

(è pages 39 - 43).

Administrator password:

If you have a password reset disk, you can reset the administrator password. Set the

disk and enter any wrong password, then follow the on-screen instructions and set a

new password.

If you do not have a password reset disk, reinstall (è page 24) and set up Windows,

and then set a new password.

“Remove disks or other

media. Press any key to

restart” or a similar message

appears.

A floppy disk is in the drive (optional) and it does not contain system startup information.

Remove the floppy disk and press any key.

If a device is connected to the USB port, disconnect the device, or set [USB Port] or

[Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.

If a device is connected to the ExpressCard slot, disconnect the device, or set

[ExpressCard Slot] to [Disabled] in the [Advanced] menu of the Setup Utility.

If the problem persists after removing the disk, it may be a hard disk failure. Contact

Panasonic Technical Support (è pages 39 - 43).

Set [UEFI Boot] to [Disabled] in the [Boot] menu of the Setup Utility.

Windows startup and opera-

tion is slow.

Press

in the Setup Utility (è Reference Manual “Setup Utility”) to return the

Setup Utility settings (excluding the passwords) to the default values. Start the Setup

Utility and make the settings again. (Note that the processing speed depends on the ap-

plication software, so this procedure may not make Windows faster.)

If you installed a resident software after purchase, turn off the residence.

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