Epson 10020 User Manual

Troubleshooting

You should not encounter any difficulties as you set up and use
your computer, but if anything out of the ordinary happens,

refer to this chapter. You can correct most problems by

adjusting a cable connection, repeating a software procedure, or
resetting the computer.

If you still have a problem after trying the solution
recommended here, consult your Epson Customer Care Center.

(For the location of the center nearest you, call the Epson

Consumer Information Center number: 1-800-922-89 11.)

When you contact your Epson Customer Care Center, be ready
to provide the serial number of your computer, its configuration

(including the type and number of disk drives, monitor, and

option cards), as well as the names and version numbers of any
application programs you are using. This information helps the
customer care representative diagnose the problem.

If your computer does not start when you turn on the power

switch, check the following:

1.

Is the power light on the computer’s front panel on? If not,

remove any diskettes and turn off the power switch. Check
that the power cord is securely connected to both the AC

inlet on the back panel and an electrical outlet.

WARNING

always wait at least five seconds before switching it back

on again. You can damage the computer if you turn it off

and on rapidly.

Troubleshooting     5-1