Epson 10020 User Manual

4.

If your printer is properly set up but is still not functioning,

test it from the MS-DOS level. When the MS-DOS
command prompt (such as A> or C>) is showing on the

screen, press Shift 

PrtSc. 

This should print the contents of

the screen on your printer.

If it does not, you may need to change the internal setting

of the computer’s parallel port (or serial port for a serial
printer). To make this change, use the MS-DOS MODE

command or the MENU utility. See your printer manual
and the MS-DOS Reference Manual for more details.

5.

Many application programs (such as word processors) must

be set up properly before they can use a printer. Check your

program manual to see what customization is required.

6. Try running the Parallel Port (Printer Interface) Check if

you have a parallel printer, or the Serial Port (RS-232C)
Check if you have a serial printer. These diagnostics checks
are described in Appendix D of this manual. If the
diagnostics test indicates an error, contact the place where
you bought the printer.

If you install an option card and it is not functioning properly,

check the following:

1.

2.

Is the option card installed correctly? Check the
installation procedure described in Chapter 4 and also see

the instructions that come with the option card. The most

common problem with option cards is a loose connection.

Make sure the option card is well-seated in its slot.

Did you set the necessary DIP switches or jumpers on the

option card? See your option card manual for instructions.

Troubleshooting

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