DELL NX046 User Manual

Troubleshooting Tools

6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If 

multiple versions are listed, select the version appropriate for your 

computer.

7 When the Dell Diagnostics Main Menu appears, select the test you want 

to run.

1 After the Dell Diagnostics loads and the Main Menu screen appears, click 

the button for the option you want.

2 If a problem is encountered during a test, a message appears with an error 

code and a description of the problem. Write down the error code and 

problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see "Contacting 

Dell" on page 295).

The Service Tag for your computer is located at the top of each test 

screen. If you contact Dell, technical support will ask for your Service Tag.

3 If you run a test from the Custom Test or Symptom Tree option, click the 

applicable tab described in the following table for more information.

Express Test

Performs a quick test of devices. This test typically takes 

10 to 20 minutes and requires no interaction on your 

part. Run Express Test first to increase the possibility of 

tracing the problem quickly.

Extended Test

Performs a thorough check of devices. This test typically 

takes 1 hour or more and requires you to answer 

questions periodically.

Custom Test

Tests a specific device. You can customize the tests you 

want to run.

Symptom Tree

Lists the most common symptoms encountered and 

allows you to select a test based on the symptom of the 

problem you are having.