DELL NX046 User Manual

Getting Help

289

Getting Help

Obtaining Assistance

CAUTION:

If you need to remove the computer cover, first disconnect the

computer power and modem cables from all electrical outlets.

If you experience a problem with your computer, you can complete the

following steps to diagnose and troubleshoot the problem:

1 See "Troubleshooting" on page 107 for information and procedures that

pertain to the problem your computer is experiencing.

2 See "Dell Diagnostics" on page 136 for procedures on how to run Dell

Diagnostics.

3 Fill out the "Diagnostics Checklist" on page 294.
4 Use Dell's extensive suite of online services available at Dell Support

(

support.dell.com) for help with installation and troubleshooting

Dell Support online.

5 If the preceding steps have not resolved the problem, see "Contacting

NOTE:

Call Dell Support from a telephone near or at the computer so that the

support staff can assist you with any necessary procedures.

NOTE:

Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express

Service Code to route the call directly to the proper support personnel. If you

do not have an Express Service Code, open the Dell Accessories folder,

double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and