DELL NX046 User Manual

Getting Help

Prepare all items being returned, whether for repair or credit, as follows:

1 Call Dell to obtain a Return Material Authorization Number, and write it 

clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on 

2 Include a copy of the invoice and a letter describing the reason for the 

return.

3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" 

on page 294), indicating the tests that you have run and any error 

messages reported by the Dell Diagnostics (see "Dell Diagnostics" on 

4 Include any accessories that belong with the item(s) being returned 

(power cables, software floppy disks, guides, and so on) if the return is for 

credit.

5 Pack the equipment to be returned in the original (or equivalent) packing 

materials.

You are responsible for paying shipping expenses. You are also responsible for 

insuring any product returned, and you assume the risk of loss during 

shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at 

Dell’s receiving dock and returned to you.

Have your Express Service Code ready when you call. The code helps Dell’s 

automated-support telephone system direct your call more efficiently. You may also 

be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" 

on page 294). If possible, turn on your computer before you call Dell for 

assistance and call from a telephone at or near the computer. You may be 

asked to type some commands at the keyboard, relay detailed information 

during operations, or try other troubleshooting steps possible only at the 

computer itself. Ensure that the computer documentation is available.