DELL 01HNXJA00 User Manual

If your computer has an issue or error, it may display 

a System Message that will help you identify the 

cause and action needed to resolve the issue. 

NOTE: If the message you received is not 

listed in the following examples, see the 

documentation for either the operating 

system or the program that was running 

when the message appeared. Alternatively 

you could see the Dell Technology Guide 

available on your hard drive or at  
support.dell.com/manuals or see 

“Contacting Dell” on page 63 for assistance.

Alert! Previous attempts at booting this system 
have failed at checkpoint [nnnn]. For help 
in resolving this problem, please note this 
checkpoint and contact Dell Technical  
Support — The computer failed to complete 

the boot routine three consecutive times for 

the same error. Contact Dell for assistance (see 

“Contacting Dell” on page 63).

CMOS checksum error — Possible motherboard 

failure or RTC battery low. Contact Dell for 

assistance (see “Contacting Dell” on page 63).
CPU fan failure — CPU fan has failed. Contact Dell 

for assistance (see “Contacting Dell” on page 63).
Hard-disk drive failure — Possible hard drive 

failure during POST. Contact Dell for assistance 

(see “Contacting Dell” on page 63).
Hard-disk drive read failure — Possible hard 

drive failure during HDD boot test. Contact Dell for 

assistance (see “Contacting Dell” on page 63).
Keyboard failure — Keyboard failure or 

loose cable. If reseating the cable does not 

solve the problem, replace the keyboard.
No boot device available — No bootable 

partition on hard drive, the hard drive cable is 

loose, or no bootable device exists.

If the hard drive is your boot device, ensure 

•

that the cables are connected and that the 

drive is installed properly and partitioned as 

a boot device.