Apple MD094LL/A User Manual
iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices
114
2010-09-09
Wireless Input Device Loses Connection
Quick Check
Symptoms
Quick Check
Wireless Input Device Loses
Connection
• Apple Wireless keyboard, Magic
• Apple Wireless keyboard, Magic
Mouse, Magic Trackpad or
other Bluetooth input device
loses connection
other Bluetooth input device
loses connection
1. Check orientation of wireless device to computer.
Test Magic Trackpad or Magic Mouse with it
positioned on either side of computer.
2. Verify that user is first clicking/pressing a key to
wake input device (refer to kBase article: “
3. Verify if device has been paired to computer
previously.
4. Remove and reinstall batteries for device.
5. Press the power button and check that green LED
5. Press the power button and check that green LED
stays on for around 3 seconds.
6. Test with known-good batteries.
7. Ensure that customer is not using more than
7. Ensure that customer is not using more than
three Dual Link Bluetooth devices, at same time
on same computer.
8. Ensure other devices pair and keep connection
without issue on the computer. If not, jump to
9. Ensure that device is being used within 30-foot
range for Bluetooth devices.
10. Ensure that the latest Mac OS X 10.6.x Software
and Firmware updates have been applied.
11. See
Deep Dive
Check
Result
Action
Code
1. Open System Preferences >
Bluetooth. Paired items and
their connection status are
shown. Verify if device is listed.
Yes
Device has been paired.
Go to step 2.
No
Device is not paired. Make
device discoverable and open
Bluetooth Setup Assistant.
Go to step 3.