Liebert GXT2-6000RT230 User Manual

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Troubleshooting
28
Table 4
Troubleshooting guide
Problem
Cause
Solution
UPS fails to start when the 
ON button is pressed.
UPS is short-circuited or 
overloaded.
Ensure UPS is OFF. Disconnect all loads and ensure nothing is 
lodged in output receptacles. 
Ensure loads are not defective or shorted internally.
Battery indicator LED is 
illuminated.
UPS not plugged in.
UPS is operating from battery mode, make certain UPS is 
securely plugged into the wall receptacle.
UPS input protection fuse 
has blown/opened.
UPS is operating from battery mode. Save data and close 
applications. Replace UPS input fuse, then restart UPS.
Mains voltage out of UPS 
input range.
UPS is operating from battery mode. Save data and close 
applications. Ensure mains supply voltage is within acceptable 
limits for UPS.
UPS has reduced battery 
time.
Batteries are not fully 
charged.
Keep UPS plugged in continuously at least 24 hours to 
recharge batteries.
UPS is overloaded.
Check load level display and reduce the load on the UPS.
Batteries may not be able to 
hold a full charge due to age.
Replace batteries. Contact your local dealer, Liebert 
representative or the Liebert Worldwide Support Group for 
replacement battery kit.
Fault and Bypass indicator 
LEDs and all load level LEDs 
are illuminated.
UPS overloaded or load 
equipment is faulty.
Check load level display and remove non-essential loads. 
Recalculate the load and reduce number of loads connected to 
UPS. Check load equipment for faults.
Fault and Bypass indicator 
LEDs and diagnostic LED A 
are illuminated.
UPS internal fan has a 
problem or UPS shutdown 
due to temperature condition. 
Load is on bypass power.
Ensure UPS is not overloaded, ventilation openings not 
blocked, or room ambient temperature is not excessive. Wait 
30 minutes to allow UPS to cool, then restart UPS. If UPS does 
not restart, contact your local dealer, Liebert representative or 
the Liebert Worldwide Support Group.
Fault and Bypass indicator 
LEDs and diagnostic LED B 
are illuminated.
UPS internal DC bus 
overvoltage.
UPS requires service. Contact your local dealer, Liebert 
representative or the Liebert Worldwide Support Group. 
Fault indicator LED and 
diagnostic LED C are 
illuminated.
DC-DC failure during battery 
mode.
Bus voltage under 315VDC(O/P 220VAC) / 330VDC(O/P 
230VAC) / 345VDC(O/P 240VAC). UPS requires service. 
Contact your local dealer, Liebert representative or the Liebert 
Worldwide Support Group.
Fault and Bypass indicator 
LEDs and diagnostic LED D 
are illuminated.
UPS PFC (Power Factor 
Correction Circuit) fault.
UPS requires service. Contact your local dealer, Liebert 
representative or the Liebert Worldwide Support Group.
Fault and Bypass indicator 
LEDs and diagnostic LED E 
are illuminated.
UPS inverter fault.
UPS requires service. Contact your local dealer, Liebert 
Representative or the Liebert Worldwide Support Group.
Fault indicator LED and 
diagnostic LEDs A and C are 
illuminated.
UPS failed the battery test.
Replace batteries. Contact your local dealer, Liebert 
representative or the Liebert Worldwide Support Group.
Fault and Bypass indicator 
LEDs and diagnostic LED C 
and E are illuminated.
UPS shutdown due to a 
command from the 
communications port(s).
Your UPS has received a signal or command from the attached 
computer. If this was inadvertent, ensure the communication 
cable used is correct for your system. For assistance, contact 
your local dealer, Liebert representative or the Liebert 
Worldwide Support Group.
Fault and LEDs A&E are 
Illuminated 
Fan locked
Check for external obstruction entering fan guard. UPS 
requires service. Contact your local dealer, Liebert 
representative or Liebert Worldwide Support Group.
Fault and LEDs B&C are 
Illuminated
REPO active
circuit is closed. If not used, a wire jumper must connect the 
REPO terminals.
Fault and LEDs B&D are 
Illuminated 
UPS is OFF due to previous 
REPO shutdown, but the 
REPO has been connected 
or reset. Autorestart 
disabled.
Start the UPS using the front panel.