Powerware 9170 User Manual

Troubleshooting

Powerware

9170 User's Guide

LTM-1344 B Uncontrolled Copy

Service and Support

If you have any questions or problems with the UPS, call your

Local

Distributor

or the

Help Desk

at one of the following telephone numbers

and ask for a UPS technical representative.

In the United States

1-800-365-4892

In Canada

1-800-461-9166

All other countries

1-919-870-3149

Please have the following information ready when you call the Help

Desk:
Model number
Serial number
Version number (if available)
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization

(RMA) Number. This number must appear on the outside of the

package and on the Bill Of Lading (if applicable). Use the original

packaging or request packaging from the Help Desk or distributor. Units

damaged in shipment as a result of improper packaging are not covered

under warranty. A replacement or repair unit will be shipped, freight

prepaid for all warrantied units.

NOTE For critical applications, immediate replacement may be available. Call the

Help Desk

for the dealer or distributor nearest you.